Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your individual access to and use of the websites, mobile applications, web applications, kiosk applications, and related services provided by Qoorr LLC (“qoorr,” “we,” “us,” or “our”) (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree, you may not use the Services.

2. Business Customer Agreements Control

Gyms, fitness businesses, and other organizations that subscribe to the qoorr platform enter into a separate Platform Subscription Agreement, Order Form, or other written agreement with qoorr (a “Business Customer Agreement”).

The Business Customer Agreement exclusively governs the organization’s purchase and use of the qoorr platform. These Terms do not modify, supplement, or replace a Business Customer Agreement. If there is a conflict, the Business Customer Agreement controls.

These Terms may separately apply to individuals who access the Services as staff members, members, guests, purchasers, or other authorized users. Changes to these Terms do not amend any Business Customer Agreement.

3. qoorr’s Role

qoorr provides technology that gyms and fitness businesses (“Gyms”) use to manage their operations and interact with their staff, members, guests, and other contacts. This may include tools that allow a Gym to manage communications from third-party channels it chooses to connect.

qoorr does not operate the Gym, provide coaching or fitness services, employ the Gym’s staff, or enter into the membership or service agreement between you and the Gym.

The Gym is solely responsible for its facilities, staff, programming, memberships, policies, products, services, communications, and conduct.

4. Eligibility and Accounts

You must provide accurate information, keep your login credentials secure, and promptly notify the Gym or qoorr if you believe your account has been accessed without permission.

You are responsible for activity performed through your account unless caused by a failure of the Services or circumstances outside your reasonable control.

If you are under 18, you may use the Services only with the permission and supervision of a parent or legal guardian. A parent or legal guardian who permits a minor to use the Services accepts these Terms on the minor’s behalf.

5. Gym Services and Transactions

Your membership, classes, appointments, purchases, refunds, cancellations, waivers, and other transactions are between you and the Gym. The Gym is the merchant and service provider. qoorr provides software that the Gym may use to manage and facilitate those transactions.

Questions or disputes concerning charges, services, refunds, cancellations, products, or Gym policies must be directed to the Gym.

Transactions may be processed through third-party payment providers, such as Stripe, and may also be subject to the applicable provider’s terms and policies.

6. Acceptable Use

You may use the Services only for lawful purposes and as authorized by the applicable Gym. You agree not to:

• Access another person’s account or any restricted part of the Services without permission
• Interfere with, disrupt, damage, or overload the Services or related systems
• Introduce malware or other harmful code
• Scrape, copy, or use automated tools to access the Services without our written permission
• Reverse engineer or attempt to obtain the source code of the Services, except where applicable law permits it
• Impersonate another person, provide false information, or misuse payment features
• Upload unlawful, harmful, infringing, abusive, or deceptive content
• Use the Services to harass, threaten, or harm another person

7. User Content

You retain ownership of information, messages, images, workout results, and other content you submit through the Services (“User Content”).

You grant qoorr a limited, non-exclusive license to host, process, transmit, and display User Content only as reasonably necessary to provide, maintain, secure, and support the Services.

You are responsible for your User Content and must have the rights and permissions needed to submit it. The applicable Gym may also access, manage, or remove User Content associated with its account.

8. qoorr Intellectual Property

The Services, including the software, design, branding, interfaces, and related materials, are owned by qoorr or its licensors and are protected by intellectual property laws.

Subject to these Terms, qoorr grants you a limited, personal, non-exclusive, non-transferable, and revocable right to use the Services for their intended purpose. No other rights are granted.

9. Privacy

Our collection and use of personal information is described in our Privacy Policy.

The Gym may separately collect and control information relating to your membership and its services. Requests concerning information maintained by the Gym should generally be directed to the Gym.

10. Text Messages

Where you have opted in, qoorr sends account and service-related text messages to the mobile number on your profile. Consent is not a condition of purchase and may be withdrawn at any time by turning text messages off in your profile or replying STOP. Message frequency may vary and standard message and data rates may apply. Our handling of mobile information is described in our Privacy Policy.

11. Third-Party Services

The Services may rely on or link to third-party services, including payment processors, app stores, communication providers, social and messaging platforms such as Facebook and Instagram, and infrastructure providers.

qoorr does not control third-party services and is not responsible for their independent acts, omissions, availability, content, or policies. Your use of them may be subject to separate terms.

If you communicate with a Gym through a third-party service, qoorr may process those communications and related information on the Gym's behalf as described in our Privacy Policy.

12. Fitness and Health Disclaimer

Workouts, programming, coaching, health information, and other fitness-related content available through the Services are provided by the Gym or other users, not by qoorr.

qoorr does not provide medical advice, fitness advice, emergency services, or guarantees of results. Consult an appropriate professional before beginning or changing an exercise program, and stop exercising and seek assistance if you experience pain, illness, or other concerning symptoms.

13. Service Availability

We may update, maintain, modify, or discontinue features of the Services from time to time. The Services may occasionally be unavailable because of maintenance, outages, security issues, third-party failures, or events outside our reasonable control.

This section applies to individual users only and does not reduce any service commitments qoorr has made to a Gym in a Business Customer Agreement.

14. Suspension and Termination

qoorr or the applicable Gym may suspend, restrict, or terminate your access if you violate these Terms, create a security or legal risk, misuse the Services, or are no longer authorized by the Gym.

Your access may also end if the Gym’s access to the qoorr platform ends. Sections that by their nature should survive termination will remain in effect.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided to individual users on an “as is” and “as available” basis. qoorr disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by law, qoorr will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data, arising from your use of the Services.

qoorr is not responsible for the acts, omissions, facilities, products, services, advice, programming, personnel, or policies of any Gym or other user.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless qoorr and its officers, employees, and agents from claims, losses, and reasonable expenses arising from your unlawful misuse of the Services, your User Content, or your violation of these Terms or another person’s rights.

18. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms and revise the “Last updated” date. We will provide reasonable notice of material changes and obtain consent where required by law.

Updated Terms apply prospectively to your continued individual use of the Services and do not amend any Business Customer Agreement.

19. Governing Law and General Terms

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable consumer protection law requires otherwise. Any dispute that may be brought in court will be brought in the state or federal courts located in Harris County, Texas, unless applicable law requires another location.

If any part of these Terms is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later.

These Terms, together with the Privacy Policy, form the agreement between qoorr and you concerning your individual use of the Services. They do not replace or amend any agreement between qoorr and a Gym.

20. Contact

For questions about these Terms, contact:

legal@qoorr.com