Terms of Service

Last updated: April 12, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of qoorr’s services, including our mobile applications, web applications, kiosk applications, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

If you are using the Services on behalf of a business or organization, you represent and warrant that you have authority to bind that entity to these Terms.

2. Description of Services

qoorr provides a software platform designed for gyms and fitness businesses, including tools for member management, scheduling, billing, communication, workout tracking, and retail sales.

qoorr is a technology platform provider only and does not operate gyms, provide fitness services, or act as a party to agreements between Gyms and their Members.

We may modify, update, or discontinue any part of the Services at any time for business, legal, or technical reasons.

3. Users and Roles

3.1 Gyms (Customers)

“Gyms” are fitness businesses or organizations that subscribe to and use the Services.

Gyms are qoorr’s direct customers and enter into a contractual relationship with qoorr under these Terms.

3.2 Members (End Users)

“Members” are individuals who access the Services through a Gym, including via mobile apps, websites, or shared kiosk devices.

Members:

  • Are not customers of qoorr
  • Access the Services solely as authorized users of a Gym
  • Do not have a direct commercial relationship with qoorr

3.3 Platform Role Clarification (Critical)

qoorr is not a party to any agreement between a Gym and its Members.

Each Gym is solely responsible for:

  • Membership terms, pricing, and billing
  • Services provided to Members
  • Communication with Members
  • Handling disputes, cancellations, and refunds

If you are a Member, your relationship is with the Gym, not qoorr.

SECTION A — TERMS APPLICABLE TO GYMS (CUSTOMERS)

4. Accounts and Responsibilities (Gyms)

Gyms agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of account credentials
  • Be responsible for all activity under their account
  • Ensure that only authorized users access the Services

Gyms are responsible for all actions taken by their staff and Members within their account.

5. Payments, Billing, and Subscription Terms

5.1 Subscription Fees

  • Subscription fees are billed in advance on a recurring basis
  • You authorize qoorr to charge your designated payment method
  • Subscriptions automatically renew unless canceled

5.2 Plan Changes

  • Plans may be upgraded or downgraded at any time
  • Changes may take effect immediately or at the next billing cycle

5.3 Failed Payments

If a payment fails:

  • We may retry the charge
  • We may suspend or restrict access to the Services
  • Continued non-payment may result in termination

5.4 Refunds

Unless otherwise expressly stated, all fees paid to qoorr are non-refundable.

5.5 Retail and Member Transactions (Important)

Gyms may use the Services to sell memberships, products, or services to Members.

qoorr is not the seller of record and is not responsible for:

  • Retail transactions
  • Membership billing
  • Refunds or disputes with Members
  • Product fulfillment or quality

All such transactions are solely between the Gym and the Member.

5.6 Payment Processing

Payments may be processed through third-party providers such as Stripe.

By using the Services, you agree:

  • To comply with the terms of such providers
  • That qoorr is not responsible for third-party payment processing errors, delays, or failures

6. Data Ownership and Responsibilities

6.1 Ownership

Gyms retain all rights to data they and their Members submit to the Services.

6.2 Roles

  • Gyms act as data controllers
  • qoorr acts as a data processor

6.3 Gym Responsibilities

Gyms are solely responsible for:

  • Compliance with applicable data protection laws
  • Providing required notices to Members
  • Obtaining necessary consents
  • Responding to data access or deletion requests

6.4 Data Access and Export

Gyms may export their data at any time, subject to technical limitations.

7. Termination and Suspension (Gyms)

qoorr may suspend or terminate a Gym’s access if:

  • These Terms are violated
  • Payment obligations are not met
  • Required by law

Upon termination:

  • Access to the Services will be revoked
  • Data may be retained for a limited period (e.g., 30 days) for export
  • After that period, data may be permanently deleted

SECTION B — TERMS APPLICABLE TO MEMBERS (END USERS)

8. Member Access and Use

Members may access the Services only as authorized by a Gym.

Members agree to:

  • Use the Services in accordance with these Terms
  • Maintain the confidentiality of their login credentials
  • Not misuse the platform

9. Member Relationship Disclaimer (Critical)

If you are a Member:

  • Your relationship is solely with the Gym
  • qoorr is not responsible for:
    • Membership terms
    • Payments, refunds, or billing disputes
    • Services provided by the Gym
    • Any injury, loss, or dissatisfaction related to the Gym

All such matters must be addressed directly with the Gym.

10. Data and Privacy (Members)

Your data is controlled by the Gym you are associated with.

qoorr processes your data only on behalf of the Gym.

If you have questions about your data, you should contact your Gym directly.

SECTION C — TERMS APPLICABLE TO ALL USERS

11. Acceptable Use

You agree not to:

  • Use the Services for unlawful purposes
  • Attempt to gain unauthorized access
  • Interfere with system operations
  • Transmit harmful code
  • Harass, abuse, or harm others
  • Reverse engineer or exploit the Services

We may suspend or terminate access for violations.

12. Third-Party Services

The Services rely on third-party providers, including infrastructure and backend services such as Supabase.

qoorr is not responsible for:

  • Third-party outages or failures
  • Data handling by third parties

13. Service Availability

The Services are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Continuous availability
  • Error-free operation
  • That defects will be corrected

14. Disclaimer of Warranties

To the maximum extent permitted by law, qoorr disclaims all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

15. Limitation of Liability

To the maximum extent permitted by law:

  • qoorr shall not be liable for any indirect, incidental, or consequential damages
  • This includes loss of data, revenue, or business opportunities

qoorr’s total liability shall not exceed the amount paid to qoorr in the 12 months preceding the claim.

16. Indemnification

You agree to indemnify and hold harmless qoorr from any claims arising out of:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of applicable laws or third-party rights

17. Fitness and Health Disclaimer

The Services may include workout tracking or fitness-related content.

qoorr:

  • Does not provide medical or fitness advice
  • Does not guarantee results

Use of any fitness-related features is at your own risk.

18. Changes to Terms

We may update these Terms from time to time.

We will notify users of material changes via email or through the Services.

Continued use of the Services constitutes acceptance of the updated Terms.

19. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

20. Contact

For questions about these Terms:

legal@qoorr.com